SHIPPING

1. Order Processing Time
In most cases, all orders are processed within 1-2 business days after being placed. Orders placed on weekends, public holidays, or after 16:00 on Fridays will be processed on the next business day. During peak seasons, such as Black Friday, Boxing Day, and major sales events, as well as in unforeseen circumstances like severe weather or outbreaks, additional time may be required for order processing. Please note that while delivery times may be delayed, orders will be shipped within 3-5 business days. We invite all customers to check our website for any updates.

2. Shipping Fee & Time
Shipping fee for different destinations are as follows. The order value is calculated before tax. Please note that additional overweight or oversize charges may apply if the order exceeds 2kg or 4.4 lbs (shipment to GTA exempted).

* For US and Mexico Orders: Please note that shipping fees mentioned on our website and during the checkout process do not include customs duties, taxes, or any other import fees that may be applicable to your order. Customs and duties are determined by the customs authorities in your country. Customers are responsible for any import duties, taxes, or any other customs-related fees incurred when purchasing products from our store. These fees are not included in the purchase price or shipping charges.

* Shipping time may vary depending on the destination. It takes approximately 1-5 business days for parcels to be delivered within Canada, 5-8 business days within the US, and 13-15 business days within Mexico (more delivery time should be expected in certain towns and areas). Orders delivered to GTA will be delivered next business day. (GTA includes Aurora, Brampton, Burlington, City of Toronto, Markham, Mississauga, Newmarket, Oakville, Oshawa, Pickering, Richmond Hill, Vaughan, Whitby, Woodbridge). Processing times are not included in delivery ETA.

* The parcels will be delivered to the recipients in different approaches by designated couriers. Approaches include 1)delivering directly to the recipients' residential property; 2)dropping them off at the parcel locker in the community mailbox; 3)leaving a pick-up notice to inform recipients of picking up the parcels at nearby designated locations.

* Please be advised that due to payment processing time, orders paid through PAYPAL are not guaranteed to be processed or delivered within 24 hours.

3. Parcel Tracking
After the order is placed, customers can track the delivery status of the parcels on our website. Click the 'person' icon on the top right of the homepage to get into your account. Details of the orders will be displayed under the order history section. Customers could click on the specific order number to acquire more information about the designated courier and Tracking Number.

For Next Business Day Delivery and 2 Business Days Delivery, tracking information is not available on our website or SHOP.You will receive updates about your shipment via text message or email from our local delivery partner. The driver may also contact you upon delivery. Please ensure your phone number is correct and accessible to receive these notifications.

4. Parcels Undeliverable / Lost or Damage
Undeliverable: Your order may be returned to us when unclaimed or due to an incorrect/incomplete shipping address. These failed delivery attempts are considered undeliverable. When an undeliverable package is returned to us, we can either issue a refund or attempt to re-ship the package (additional fee applies). In the case that an undeliverable order is cancelled by the customer, the original delivery fee will be applied. If your package is undeliverable or returned to us due to an error on the part of our Delivery Service Provider, we will re-send your order at no additional cost to you.

Lost or Damage: Please make sure to contact our customer service within 7 business days. Order packages include insurance coverage valued up to $100 automatically. We will assist customers to reach out to the courier for further information about the parcel's condition. Upon inquiry, the courier will start an investigation into the missing parcels, in which situation you will be contacted through email or by call for more information. If revealed by investigation, customers were not responsible for the parcels being missing/returned, LAMOUR® would issue the refund or reschedule your parcel delivery based on your inquiry. Meanwhile, we advise customers to provide us with relevant evidence, and we shall contact the courier for further investigation.

NOTE: LAMOUR® is not accounted for the parcels being lost in the following situations.

1. Name of the recipient is inaccurate or is not registered as a legitimate resident of the property
2. Parcel is wrong addressed (changed/incomplete)
3. Parcel is stolen after delivery.
4. Failure to show up at the agreed pickup location
5. Failure to retrieve the parcel in due time
6. Failure to cope with the courier's inquiry for an investigation into the missing parcels
7. Failure to contact LAMOUR® or the courier in due course after the parcel is found missing

If the parcels are unable to be delivered and returned to LAMOUR® due to the above circumstances, and a re-delivery is requested, customers shall be accounted for additional shipping fees.

5. Policies
1. All US and Mexico market sales are final. No returns or exchanges are accepted unless the item you purchased arrived as defective/damaged.
2. The package may also incur handling fees charged by the final carrier and/or customs charges at delivery.
3. LAMOUR is not responsible for any fees charged at delivery. Such fees are the responsibility of the customer and are non-refundable in any form.
4. All LAMOUR policies are subject to change without advance notice. Be aware of your local customs regulations.
5. Please ensure that all of your information is correct prior to submitting your order (e.g. address, zip/postal code, phone number, billing address) as LAMOUR is not responsible for additional fees to re-ship the order.
6. We reserve the right to consolidate orders going to the same address in one delivery.

6. Route
We are pleased to provide Package Protection with Route! By adding this service at your cart page, your order is safeguarded against loss, damage, or theft. If your package doesn’t arrive or arrives damaged, you can quickly file a claim with Route to receive a replacement or a refund. Please note that this service applies only to the package for which protection was purchased. For more details, we invite you to visit: Route FAQ