Frequently Asked Questions

If you need to change or cancel your order, please contact our customer service team as soon as possible; please note that once your package has been shipped and tracking is issued, no modifications or cancellations can be made. Customer Service: service@lamourlife.com

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email: service@lamourlife.com or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

If your tracking shows delivered but you cannot find your package, we highly recommend checking around your front door, porch, and with neighbors, as well as reviewing your community mailbox or building mailroom; if you still cannot find it please contact our customer service team so we can assist you with a claim.

Packages may be damaged or lost in transit, please contact us within 7 business days. We will report this to the related shipping carrier and process a refund or replacement for you. For more shipping information, please visit our Shipping Policy.

All items are final sale; however, returns or exchanges are gladly accepted for special circumstances such as damaged, incorrect, or expired items. For returns or exchanges due to personal reasons, requests must be made within 7 days of delivery with the product brand new and unopened, and the customer will be responsible for all original shipping fees, return shipping costs, and re-shipping fees for exchanges.

To start a return, contact our support team: service@lamourlife.com with your order number and reason for return. We'll provide detailed instructions.

All items are final sale; however, exchanges are gladly accepted if your product is damaged, incorrect, or expired. For exchanges due to personal reasons, you may submit a request within 7 days of delivery, provided the item is brand new and unopened, and you will be responsible for all original shipping fees, return shipping costs, and re-shipping fees for exchanges.

Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.

For orders within the Greater Toronto Area (GTA), delivery typically occurs on the next business day following shipment; for all other regions, it generally takes 2 to 7 business days, though remote areas may require additional time. For detailed estimates by province, please review our shipping page: https://www.lamourlife.com/pages/shipping

We offer free shipping across Canada on orders over $79. For orders under $79, shipping rates vary by region, and overweight packages may incur additional fees. Please check our shipping page for details.

We currently ship within Canada only, but US shipping is returning soon. Stay tuned as we gradually expand to international delivery.

If your order hasn't been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we're unable to make changes.

It's easy. Simply click on "Sign up" at the top right corner of our official website or the LAMOUR App. Once you register an account, you will automatically become a member. Bonus: New members can enjoy 5% off their first order by subscribing to our email newsletter at the bottom of the webpage.

You can easily manage your points by clicking the floating rewards icon located at the bottom of our website or App. Simply log in through this widget to view your current points balance and redeem them for rewards.

We apologize for the inconvenience, but our online and offline membership systems are currently separate and not integrated. Because of this, membership profiles, accounts, and reward points cannot be shared or transferred between our retail stores and the online shop. You will need to create a new, separate account for online shopping.

On the LAMOUR online shop, every 50 points can be redeemed for $1 CAD towards your online purchases. Please be advised that points earned from online shopping can only be applied to online orders and cannot be redeemed or used at our offline physical stores.