1. Return & Refund
If customers request a refund, please contact our customer service within 7 days of the parcels being delivered. We shall issue your refund or guide you through our return process after the orders have been verified as meeting the return/refund requirements.

click here to request a return/refund.

· A return/refund will be granted if:
(1) Item/s is/are not issued for delivery in due course.
(2) Certain item/s arrived damaged. Customers shall provide at least 3 photos showing clearly the damaged area of the item/s for inspection.
(3) Personal reasons(e.g. dislike/don't need the products anymore). The refund will be issued within 3-5 working days after the inquiry is made and the shipping fees for sending out and returning the parcels shall be deducted from the overall payment of the order (actual costs shall be determined upon specific cases).

· An exchange will be granted if:
(1) Item/s arrived do/es not match what is/are originally ordered. LAMOUR® will send the accurate product/s again and shipping fees will be on us.
(2) Certain item/s arrived damaged. Customers shall provide at least 3 photos showing clearly the damaged area of the item/s for inspection.

· Return/refund/exchange will not be granted if:
(1) An inquiry is not being made within 30 days upon delivery.
(2) Product/s has/ve been opened, used or is/are not in resellable condition.

2. How to File a Return & Refund

If your paid order status appears as 'unfulfilled' (as in the parcel has not been out for delivery), please follow the instructions below to file a REFUND.
(1) Go to 'CONTACT US' and send a message to us with a webform, indicating your name, email address, order number and details of your request.
(2) After we receive and validate your return request, the refund will be issued and you will receive an email indicating your refund request has been approved.
(3) You will receive the refund within 5-10 working days and receive an email indicating your refund has been successful.

If your paid order status appears as 'fulfilled' (as in the parcel has been out for delivery), you will have to RETURN the products before requesting a REFUND. Please follow the instructions below to file a RETURN & REFUND.
(1) Go to 'CONTACT US' and send a message to us with a webform, indicating your name, email address, order number and details of your request.
(2) After we receive and validate your return request, you will receive an email indicating your return request has been approved. Please return the parcel with the shipping label attached to the email. If in any case, the order is verified as not fulfilling the return/refund requirement, we will decline your return request.
(3) Place a note in the returned parcel indicating the email address registered with LAMOUR® and the specific order number, for the purpose of the refund to be issued.
(4) Your refund will be issued after the returned parcel is received and inspected as intact.
(5) You will receive the refund within 5-10 working days and receive an email indicating your refund has been successful.

· Please be advised:
(1) Original receipts or packing slips are required for all returns or exchanges.
(2) Use the shipping label provided by LAMOUR® on your returned parcels. We do not accept returned parcels delivered by non-designated couriers.
(3) Place a note with your LAMOUR® account and relevant order number on it to the returned parcel for the purpose of the official refund to be issued.
(4) After the return process is complete, customers are able to see the refund detail in their account. Respectively, points accumulated from the specific order will be deducted from the account.
(5) The returned parcel shall be addressed the same as the address as follow. If it was addressed inaccurately, any additional charge or problem incurred should be undertaken by customers.

Address: D109 - 3278 Midland Ave. Scarborough, ON, M1V 0C9

3. Return Policy on Specific Product Category
Return policy might differ in different product categories. Please refer to the following terms or consult with our customer service for more information.

· Makeup/Skincare
LAMOUR® will not accept return requests on used makeup or skincare products due to hygiene and safety concerns regarding product management. Please make sure the products are unused or unopened and in resellable condition. We will not accept return requests made due to personal reasons such as allergies. We strongly advise consumers to conduct skin tests to know about specific hazardous ingredients that could cause allergies before purchasing the products.

· Snacks
The general return policy does not apply to snacks and food due to hygiene and safety concerns about food. We strongly advise our customers to thoroughly inspect the arrived products. Please contact our customer service if defection, damage or deterioration was found on the products. Order numbers, photos or video recordings of the damaged products will be needed for further verification.

· Skincare Devices
We will not accept used or opened skincare devices. If customers request a refund, please make sure the products are unopened and in resellable condition.

· Decorative Contact Lenses
All decorative contact lenses cannot be returned or exchanged once sold, except when the products contain obvious and severe quality problems.

4. Shipping Fees on Return
· If the products or parcels under return requests have not been out for delivery, then the order's shipping fee will be refunded.
· If the products or parcels under return requests have already been out for delivery, then the order's shipping fee will not be refunded.
· If the products or parcels were returned due to personal reasons, customers shall be accounted for the shipping fee of CA$9.99 or CA$12.99 (whichever applies).

*If customer only returns a part of the order, and total price of the remaining items does not fulfill the free shipping standard, customer shall be accounted for the shipping fee of CA$9.99 or CA$12.99 (whichever applies).

5. Refund Processing Time
Refund processing time might vary through different banks. After the refund has been issued from our end, it shall arrive at your bank account within 5-10 working days.